12/15/2023 0 Comments Computer remote assistance![]() The helper will need to end the session and when the session has finished you will see a ‘Screen Sharing has ended’ box. We are America’s choice for in-home tech support, computer services, installations & setups, and professional help with all your technology needs. We are a nationwide tech support provider, servicing every city across the US. There is also a messaging feature within the programme that enables both users to communicate with one another. HelloTech also offers home and business tech support plans starting at 9.99. Whilst the session is happening, there will be a yellow border around the edge of the desktop as well as the Quick Assist icon at the top of the screen. Shut down any private information you don’t want to see and then click ‘allow’. Once the helper beings the remote session, there will be a “share your screen option available to the user with the helpers name by it. What happens when you get help via Quick Assist? ![]() They must then sign in with a Microsoft account (this is FREE and can be done here if necessary).Īfter this select ‘give assistance’, then generate a code that can be passed to the user requiring assistance. Support agents are now fully equipped to assist their remote clients thanks to secure access that grants them control of the clients mouse and keyboard. How to use Quick Assist to give assistance?Īgain, launch the programme, the user giving assistance will then be prompted to select a Microsoft account or to create one. Launch the programme, then the user requiring assistance will need to click ‘get assistance’, then input the 6-digit security code (provided by their helper) after this they will click ‘share screen’ and the helper will be able drive the computer and remotely solve the issue. ![]() Remmina Completely free for individuals and businesses this is an open-source project and Linux users’ favorite. TeamViewer A widely-used paid remote desktop system that is free to use for private individuals. How to use Quick Assist to request assistance? Zoho Assist (FREE TRIAL) Cloud-based support package that includes remote access and remote desktop utilities. There will be then two options for you to choose from: This is where Quick Assist can help as it allows them to remotely connect to your PC and enabling them to take control and fix the problem.Īnybody with a Windows 10 device can use it, as long as they are connected to an internet network.Īll you need to do is type Quick Assist into the search box on your windows PC Task bar. With many of us working from home, if you have a quick computer question you can’t just ask the co-worker that sits next to you or give someone shout across the office. Enable Remote Assistance connections in System Properties.
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